Return, Refund & Cancellation Policy
Cancellation
You can cancel your order free of charge before it is shipped. To cancel, WhatsApp us at +91 8527271322 or email cosmiicgreens@gmail.com with your order number. Once an order has been shipped, it cannot be cancelled, but you may return it as per the policy below.
Returns
- You can request a return within [7] days of delivery.
- Items must be unused, unwashed, and in their original packaging with tags intact.
- Customised and bulk/wholesale orders cannot be returned unless they arrive damaged or defective.
- Some products may have their own return conditions. Where this applies, it is mentioned on the product page.
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We will arrange a free replacement or a full refund, and you will not be charged for the return.
How to Request a Return
- WhatsApp or email us with your order number and the reason for the return.
- We will confirm within [1–2] working days and arrange a pickup.
- If pickup is not available at your location, we will share our address for you to ship the item back.
Refunds
- Once we receive and check the returned item, we will process your refund within [5–7] working days.
- Prepaid orders are refunded to the original payment method.
- Cash-on-delivery orders are refunded by UPI or bank transfer. We will ask you for the details.
- [Original shipping charges are non-refundable, except for damaged, defective, or wrong items.]
Exchanges
Exchanges for a different size or colour are available on select products, subject to stock. Please contact us to arrange one.